FAQ

What does shipping cost?

Inside the United States it is $6 for anything up to 16 oz, which covers a single bag and most of the smaller packs. Heavier orders go up by weight: $8.90 up to 32 oz, $10.90 up to 48 oz, $13.90 up to 80 oz, and $16.90 above that. Orders over $100 ship free.

International rates depend on where you are and are shown at checkout. Either way you see the exact amount before you pay, with no surprises at the end.

Can I return them?

If your order turns up damaged, wrong or short, email eat@ilovesnacks.com within 14 days of delivery and send a photo if you can. We will replace it or refund you, whichever you would rather have, and there is nothing for you to post back.

Changed your mind? Unopened bags can come back within 30 days of delivery. Email us first and we will give you the return address. Return postage is yours to cover, and we refund the price of the products once they reach us.

Opened bags we cannot accept. That is a food safety rule rather than a way to avoid refunds. If you opened one and something was wrong with it, email us anyway. We would rather hear about it.

How did Crave Me Cookies start?

Crave Me Cookies started with an idea that snacking should be made with ingredients you can find in the kitchen. Even if you are at a road trip gas station stop.

Why are quality ingredients so important?

We wanted to make snacks with ingredients you can pronounce and understand when reading the label.

Do these cookies taste like healthy cookies?

Actually our cookies taste like you made them at home. We pride ourselves with the ability to make a great tasting cookie that is not filled with junk ingredients.

Are they really top 14 allergen free?

Yes. No wheat, dairy, eggs, peanuts, tree nuts, soy, seed oils, GMOs or palm oil. Gluten free and non-GMO, and certified kosher by the CRC.

What is actually in them?

Nine ingredients: organic gluten free flour, organic cane sugar, chocolate chips, apple sauce, coconut oil, natural vanilla flavor, baking soda, salt and xanthan gum. The full label is on every pack.

Why should I avoid seed oils?

Honestly, that is your call, and we are not going to make health claims we cannot back up. What we can tell you is why they are not in our cookies. We wanted a short label made of things you can picture, and coconut oil is one ingredient that does the job. So that is what we use.

What are the top 14 allergens?

The top 14 are milk, eggs, peanuts, tree nuts, fish, crustaceans, molluscs, wheat, gluten-containing cereals, soy, sesame, celery, mustard, lupin and sulphites. The United States requires nine of these to be declared; the UK and EU list fourteen. Crave Me is formulated free from all of them, which is the stricter standard. The full guide is here.

How do I read an ingredient statement?

Start with the order. Ingredients are listed by weight, heaviest first, so the first two or three are most of what you are eating. Then check the Contains line for allergens, count the sweeteners separately because they are often split across several names, and treat vague phrases like natural flavors or vegetable oil as gaps rather than ingredients. Six rules, sixty seconds.

What does "may contain" mean on a label?

Less than most people assume. Precautionary lines like may contain peanuts or made on shared equipment are voluntary in the United States. They are not required, not standardised and not tied to any measured threshold, so their absence is not proof of a clean facility. Ingredient declarations are the mandatory part you can rely on. Here is how to read them.

What does "natural flavors" actually mean?

It means the flavour came from a plant or animal source. That is all it means. One listing can stand for a proprietary blend of dozens of components, and it can be reformulated without the label changing. It is legal and it is vague, which is why we name what we use. The longer answer.

Is "clean label" a regulated term?

No. There is no FDA definition, no certification and no test, so any brand can print it. A working test: flip the pack and ask whether you recognise everything, whether the list is short enough to finish, and whether there is anything you would not knowingly feed your kid. What it should mean.

Are your cookies dairy free?

Yes. No milk in any form, including the aliases that hide dairy on other labels: casein, caseinate, whey, milk solids, butterfat and ghee. Milk is one of the fourteen allergens we formulate without, so it is out of the recipe rather than kept below a threshold. More on reading a label for dairy.

Are your cookies gluten free?

Yes. No wheat, barley or rye, and no malt or brewer's yeast, which are where gluten usually hides on a wheat-free label. The flour blend is white rice, oat and tapioca. Wheat and gluten-containing cereals are both on the fourteen we leave out. Celiac, wheat allergy and sensitivity are three different things.

Can I send these to a nut-free classroom?

That is the reason the bags are the size they are. Peanuts and tree nuts are both out, along with milk, egg, wheat, soy and sesame, so one bag works for a whole table rather than one child eating something different. Schools set their own policies, so check yours, and the ingredient statement is short enough to hand to a teacher. Packing for the allergy table.

Do you use GMO ingredients?

No. We use organic cane sugar, and certified organic prohibits bioengineered ingredients by definition. That matters more than it used to: a federal court has struck down the exemption that let refined sugars and oils from GMO crops skip bioengineered labelling entirely. What the ruling changes.

What sizes do you sell?

Two bag sizes and three multipacks of each. The 1 oz bag is $3.99 and the 4 oz bag is $9.99, and both come in 6, 8 and 12 packs that bring the price per bag down as the pack gets bigger: a 12 pack of 1 oz bags works out at $3.33 a bag, about 17 percent off buying them one at a time. All eight are here.

Where can I buy your cookies?

Right here. Every size ships direct from us. If you would like to stock Crave Me in your shop, or you want to know whether we are near you yet, email eat@ilovesnacks.com and we will tell you.

Do you sell wholesale?

Yes, from one case. Everything a buyer needs is on our wholesale page, along with a short application, or email eat@ilovesnacks.com and we will send the line sheet.

How should I store them?

A cupboard is fine. Keep them somewhere cool and dry and out of direct sun, and roll the bag shut after opening so they stay crunchy. No fridge needed. The best before date is printed on the back of every pack.

What is the shelf life?

One year. The best before date is printed on the back of every pack.

How long does shipping take?

We pack orders within one to two business days. Inside the United States, allow three to seven business days after that. International orders usually take seven to twenty one days depending on where you are and how quickly customs moves. You get a tracking link as soon as your parcel leaves us.

Still stuck? Email eat@ilovesnacks.com and a person will answer.

We take snacking that serious.